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    • Shipping Disclaimer

    Shipping Disclaimer

    How to Properly Receive and Inspect Home Deliveries: An In-Depth Guide for Consumers

    Introduction

    Online shopping has brought unparalleled convenience to consumers. However, it also brings the chance of receiving damaged or incorrect items right to your doorstep. Understanding how to meticulously receive and inspect your home deliveries is crucial for initiating timely and successful claims for replacements or refunds. This guide offers an expanded step-by-step explanation to navigate this process effectively.

    Step 1 – Visual Inspection Upon Arrival

    Before you eagerly tear apart the packaging, take a moment to visually inspect the exterior of the package. Look for dents, tears, or punctures that could be indicators of rough handling during transportation.

    • Check the Box: Are the corners intact or smashed in or torn?
    • Wrapping Condition: Is the plastic wrap or seal broken or torn?
    • Labels and Seals: Are any 'Fragile' or 'Handle with Care' stickers present and undamaged?

    By doing this while the delivery personnel are still present, you can ask them for immediate feedback and possibly even refuse the delivery right there if the external damage is too severe.

    Step 2 – Note Issues on the Delivery Slip

    If you discover that the package shows signs of mishandling:

    • Sign with Notes: If you decide to accept the package, make a note of all visible damage on the delivery slip or digital proof of delivery. This written record will be invaluable during a claims process.

    Some delivery services also offer a feature where you can take photos as proof during the signature process. If this is possible, snap a few pictures as well.

    Step 3 – Unbox and Inspect Contents

    Once you've accepted the delivery and the delivery personnel have left, proceed to unbox your package carefully.

    • Inventory Check: Use the included packing list to ensure that all parts or items are present.

    • Visual Scan: Look for any tears, punctures, cracks, scuffs, or signs of mishandling on each item.

    Sometimes, the damage isn't obvious. This is what's known as latent damage, which might not be visible but can affect the functionality of the item. Keep an eye out for such possibilities.

    Step 4 – Initiate the Claim Process

    If, after all your inspections, you find that your delivered item is damaged or non-functional:

    • Contact Customer Service: Reach out to our customer service as soon as possible.

    • Provide Documentation: Share all the photos and notes you've taken to provide a comprehensive view of the issue.

    • Follow the Protocol: We have our own returns and claims process. Make sure you follow the guidelines to avoid any delays or rejections of your claim.

    Step 5 – Store Damaged Items Properly

    While your claim is being processed:

    • Original Packaging: Keep the damaged item and all original packaging material. You may be required to return the item in its original box.

    • Isolate the Item: Keep the damaged goods in a separate area to avoid any further damage or confusion with your other belongings.

    Conclusion

    Receiving a damaged item can be frustrating, but your response can make all the difference in resolving the issue efficiently. A thorough inspection, backed by comprehensive documentation, can significantly speed up the claims process, ensuring that you get the product you paid for, or a suitable replacement or refund. Being meticulous may require some extra time and effort, but it's well worth it to protect your consumer rights.

    Shipping Times

    Some products available for online order may not be in stock. If you require delivery by a certain date, please call Customer Service. All listed shipping times are estimates. Most order ship out in about a week or less. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. If you have deadlines, please order well in advance. RubberFlooring4U is not responsible for misplaced, lost, or delayed shipments or freight damaged by the freight carriers.

    Delivery Refusal

    Please note even when a lift gate option is added to the order, freight deliveries are always curbside. 'Curbside' means at the street. If the customer refuses delivery for reasons other than those agreed to within the order document, the customer will be responsible for all return shipping charges and re-delivery and/or in addition to product restocking fees. Inside delivery is not available. Drivers not obligated to deliver into driveways or garages.

    Lost, or Missing Freight

    In some cases, freight companies lose freight, or misdirect it by mistake. When this happens freight companies will request up to 10 working days or more to locate the freight before RubberFlooring4U is allowed to file freight loss claims. Replacement material can only be resent to customers if a freight loss claim is filed - or new product is purchased.

    Lift Gate Delivery

    Lift gate delivery service is provided for all customers that do not have a loading dock or a forklift. This DOES NOT include any inside home, or garage delivery or moving the freight away from the curb. The lift gate service will transfer the product from the truck and onto the curb “curbside” at the delivery site.